General Manager Business Technology Solutions

Toyota Financial Services UK are currently looking

• Competitive salary dependant on skills & experience
• Benefits include: 20% annual bonus, car allowance per annum, 15% pension contribution, car lease scheme plus much more

The role in a nutshell: Lead and manage the UK focused IT functions within TFSUK, including Governance, Projects/Change Delivery & Operations.

The Department: Business Technology Solutions (BTS) comprises around 50 heads delivering IT Services to TFS UK, Kinto UK and other sister companies in Europe.  BTS is responsible for managing all hardware and software for the TFSUK Financial services business, including the Project Portfolio/Change Pipeline and Operations. The department also manages the infrastructure for Kinto UK as well as providing Cyber Security services across the Europe & Africa Region.  This role is focused on the delivery and running of the IT Services for TFSUK’s Domestic Business.

The Role:

• Partnering with the Head of BTS & InfoSec to jointly lead BTS for the Domestic Business
• Management oversight and operational delivery for those functions, including Governance, Portfolio/Projects/Change Management, Applications/Service Delivery & Technical/Operations
• Responsibility for the day-to-day management of BTS resources (People, Financial, Assets & Vendors/Partners)
• Developing relationships with internal customers across the business and external vendors/partners
• No two days will ever be the same and boredom doesn’t exist!

What you’ll be doing – further information:

• Promote a ‘TWoW’ mind-set (continuous improvement) across the BTS department and in supporting other departments with their TWoW activities.
• Ensure that all staff are managed in accordance with the inclusive and collaborative culture of TFSUK
• Support internal and external Audit activities and ensure remediation actions are addressed effectively and to agreed timelines
• Adherence to Sarbanes Oxley, UK GDPR, FCA Guidance and Rules, ISO27001, and others as required

How you could stretch this role:

• Contribution to the BTS strategy
• Ownership of BTS business objectives
• Ensure cohesive alignment and understanding across BTS of the Business Objectives and their contribution to its achievement
• Ensure that BTS are appropriately exposed to and share with the business new/latest Technologies, Services and Processes to keep the business up to date with the opportunities available to them.

What you’ll get to own: Under the guidance of the Head of BTS & InfoSec, you will own:

• BTS Business Change
• Portfolio Governance & Frameworks
• The Service Desk and its customer interaction
• Domestic Cyber Security
• Data Centre Operations
• Service provision of infrastructure management for our sister company Kinto UK
• Testing and Application Support
• Vendor & partner relationships
• BTS domestic business continuity and disaster recovery of systems and services
• Financial Management & Cost Control
• Audit Remediation & Oversight
• Integration Layer Development Governance
• Policies & Procedures

Key Experience & Skills:

• 10+ years’ experience in Senior Technology/IT Position
• Financial Services background.
• Track record of leading Change Delivery covering all aspects of oversight and governance including change frameworks, system implementations and operations
• Strong Leadership Skills
• Ability to develop potential and shape Teams to maximise Business delivery
• Ability to translate Business Information into effective IT Plans and vice versa
• Ability to effectively prioritise and execute tasks across multiple stakeholders and functions
• Track Record managing Third Party providers/partners

Desirable:

• Prince 2 or similar
• ITIL qualification
• Experience of managing some of the following IT Functions (Service Desk, Technical or Infrastructure, Project Delivery)
• Sarbanes Oxley, GDPR, ISO27001, Cyber Essentials
• Financial Management (Budgets & Cost Control)
• Information Security OR Cyber Security

Attributes & Behaviours:

• You will work within high performing multi-skilled teams, in a culture of continuous improvement, collaboration and inclusivity, showing respect for people and working with integrity to create a harmonious environment for all
• Ability to remain calm and focussed in challenging circumstances
• Ability to manage several key issues/priorities at the same time
• Communicating IT concepts and concerns to the Business in terms they understand, and vice versa
• Ability to create loyalty and respect amongst IT professionals
• Able to operate at all levels of the business, building respect and trust, whilst also displaying strong technical knowledge and leadership
• Lead from the front
• Clear & concise communication
• Works to high standards and encourages others to do likewise
• Drives success through others

At Toyota Financial Services (TFS) we incorporate our People Promise and Employee Experience as a key strategic pillar to support both talent attraction and retention. We offer much more than just an externally bench-marked salary and bonus. Take a look at our distinctive offering of benefits below:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for up to 4 Toyota & Lexus cars from day one.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and the option to buy 5 days holiday twice throughout the holiday year.
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Cycle to Work Scheme
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Enhanced Maternity, Adoption, Paternity Pay and Leave from day one.
• Regular 121s with your manager, a personal development review (PReview) each quarter and excellent succession planning models to support career growth
• An excellent and award winning range of learning & development opportunities
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the Disability Confident scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

Providing a copy of interview questions before the interview

• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

For this role we will follow a two stage interview process, the first being an interview with the hiring Manager/s and HR on MS Teams and/or Face to Face to ensure you have the best experience. The 2nd stage will be an Assessment Centre (approx. 4 hours) involving:

• Personality analysis
• Presentation Activity
• Role play
• Structured interview with x2 GMs or Directors

 Please note this role a Certified Role and the successful candidate will be subject to additional employment checks, which include a DBS check, Fit & Proper checks, and 6 years employment checks.