Warehouse Operations Manager

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

To manage the warehouse and operations pick team to ensure successful delivery of KPI’s and business requirements. Working with the site management team to help ensure effective systems are in place to maintain optimum service levels.

To take a proactive approach to managing performance of the pick and consolidation areas, and the people, identifying areas of development and supporting in line with succession & development plans.

Working hours Monday - Friday 08:00 - 16:00

KEY ACCOUNTABILITIES

• Overseeing management of the warehouse pick and operation functions, ensuring SLA’s and KPI’s are met and costs are controlled.
• Effective performance management of team to ensure that targets are met and to ensure that the warehouse operational team are motivated and have the relevant skills, knowledge and attitude to contribute effectively to maximise accuracy and productivity.
• Working closely with site management team to ensure that any issues are dealt with efficiently and service levels are maintained.
• Management of people, ensuring that team issues are resolved effectively, and decisions are consistent and in line with Company policy promoting a positive work culture.
• Overall responsibility for training for use of equipment of MHE and operating equipment for all employees and record keeping.
• Supporting the claims process by leading investigations and ensuring processes are followed quickly and efficiently until closure.
• Ensuring productivity and activity is measured in line with budgetary labour costs.
• Responsible for ensuring that H&S procedures are adhered to at all times including visitors and contractors.
• Playing a major role in on and off site meetings with internal and external customers to ensure business requirements are met.
• Responsibility for BRC requirements / internal quality standards of the site and ensure the operation adheres to the demands of this.
• Ensuring that daily handover reports and warehouse management reports are completed.
• Producing, analysing and providing feedback on daily, weekly and monthly reports relating to performance and finance suggesting improvements when necessary.
• Responsibility to identify, promote, support and implement continuous improvement programs
• Overseeing the implementation of new business in line with customer requirements.

• Operational management experience within a FMCG warehouse environment
• People management experience, including direct and indirect reports
• Warehouse health & safety legislation, including accident and incident investigation and root cause analysis
• Consolidation and loading operations in FMCG Industry
• Understanding of WMS systems with the ability to interrogate the information
• Excellent knowledge of MS Office – Word, Excel, Powerpoint
• Customer relationship management
• Budget and productivity management
• Operational management experience within a temperature-controlled warehouse environment
• Working within a quality system framework BRC/ISO
• Management of budgets

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 25 days plus the bank holidays.
• Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
• Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer.
• Life Assurance -  4x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!