Director, Development Operations

Job Title: Director, Development Operations
Location: Philadelphia, PA – (Hybrid 3/2 Schedule and Relocation packages could be available)
Duration: Fulltime

Experience: 10+ years

Top Must Have’s:
• Established senior-level program/business leadership experience, with the ability to oversee complex business processes and cross-functional initiatives.
• Strong business operations and systems understanding. Must understand how applications, workflows, reporting, finance, and business functions integrate.
• Experience coordinating multiple departments and stakeholders without necessarily having direct reports.
• Executive-level communication and stakeholder management. Position involves interaction with C-suite executives, senior leadership, and clients.
• Ability to manage complex, high-volume business processes and lead operational improvements.
• Bachelor's degree required.

Job Description:
As the Director of Development Operations, you are responsible for the strategic leadership, architecture, delivery, and operational support of enterprise software, workflow automation, and business transformation programs across the firm. Working within the Information Services organization, you lead a multidisciplinary team of developers, workflow engineers, contractors, and vendors to deliver innovative technology solutions supporting approximately 2,000 firm users and multiple business units.
Serving as both a technology and business leader, you partner with executive stakeholders to define technology strategy, modernize core business platforms, and deliver enterprise-scale applications that improve operational efficiency, data accessibility, client service, and business outcomes. You oversee a portfolio that includes custom application development, intranet modernization, workflow automation, legal technology innovation, and insurance claims platform integrations.

Qualifications:
• Bachelor's Degree, Computer Science, Software Engineering or similar.
• 10+ years of experience in Application Development and application architecture, including development and architecture of CI/CD solutions.
• 5+ years of experience in operational teams supporting enterprise applications, providing uptime, break-fix, 3rd level user support, patching, and continuous improvements.
• 3-5 years of people management experience, including managing employees, vendors, and partners with a mix of onsite, remote, onshore, and offshore resources.
• At least 3 years of experience working in an Agile environment.
• Ability to plan, manage, and support a complex portfolio of systems and projects where competing priorities are the norm, and on-time and on-budget delivery is important.
• Experience with mid-market enterprise organizations (1,000 to 5,000 end users).
• Experience with large law firms is preferred.