SAP CS Service Management Lead Architect

Position: SAP CS Service Management Lead Architect

Location: Fremont, CA (20% Travel to client location)

Job Description:

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
• This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
• Define and validate service processes, including:

o   Service order management

o   Installed base and equipment tracking

o   Warranty and service contract management

o   Field service execution and resource planning

• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
• Lead fit-gap workshops, solution blueprinting, and design governance forums
• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
• Guide teams on master data design (business partner, equipment, functional locations)
• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
• Support integration testing, UAT, and defect resolution across service and finance processes
• Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications

• Extensive SAP experience with specialization in:

o   SAP CS (Customer Service) / S/4HANA Service Management

o   Service order processing, contracts, and warranty management

• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
• Deep expertise in:

o   Installed base and equipment lifecycle management

o   Service billing and integration with finance (R2R, RAR)

• Strong understanding of integration with SD, MM, and Finance processes
• Experience in defining global templates and scalable service models
• Ability to translate complex service business requirements into architecture designs
• Strong stakeholder engagement and executive communication skills
• Experience working in complex, multi-vendor program environments

Preferred Qualifications

• Experience in manufacturing or semiconductor industry (capital equipment service models)
• Familiarity with:

o   Advanced Field Service Management solutions (FSM)

o   IoT-enabled service and predictive maintenance integration

• Exposure to PLM (Teamcenter) and MES integration scenarios
• Experience in subscription/service-based revenue models and warranty accounting
• Prior experience in program stabilization or recovery initiatives
• Knowledge of SAP Activate and Agile delivery frameworks