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Recently postedFull timeHuman Resources

Service Performance and Training Manager

Sila Heating, Cooling, Plumbing, and ElectricHampstead, New Hampshire🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationHampstead, New Hampshire, United States
OnboardingPerformance Management

Job description

Sila Services is seeking a hands-on manager to develop HVAC and plumbing service teams in the Boston market. You will coach technicians and service managers in the field, deliver practical training, and use performance metrics to improve customer communication, service delivery, and team results.

Responsibilities

  • Coach HVAC and plumbing technicians on sales performance, customer communication, and service delivery.
  • Conduct ride-alongs to observe calls, provide feedback, and identify coaching opportunities.
  • Develop and deliver hands-on individual and group training programs.
  • Partner with service managers to improve accountability, leadership, and team performance.
  • Use service KPIs to identify improvement opportunities and measure training effectiveness.
  • Support technician onboarding and ongoing development.

Required Skills

  • Residential HVAC and plumbing services
  • Technician sales training
  • Customer communication coaching
  • Service call performance coaching
  • Home services KPI analysis
  • Average ticket and close-rate improvement
  • Service agreement sales
  • Field service management software
  • Hands-on training program development
  • Technician performance management

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