CX Solution Architect

Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)

Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)

Note:
This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.

Job Description:

• 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
• Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
• Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
• Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack
• Strong communication and relationship-building skills with executive and technical audiences.
• Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
• Ability to travel

Preferred Qualifications:

• Hands-on experience with Google GECX and Vertex AI
• Experience leading large-scale CX transformation programs

Looking forward for your reply.