Senior Technical Support Officer - Interim

Job Title: Senior Technical Support Officer - Interim

Location: Central East London
Rate: 21.53 per hour (PAYE) / 29.01 per hour (Umbrella)
Contract Type: Interim
Working Pattern: Hybrid (Minimum 2 days in the office)

Job Purpose:
To provide technical and administrative support for the Building Control service, ensuring efficient delivery of validation, financial, and IT-related functions. The role involves managing technical support tasks, maintaining compliance with building regulations, and optimising IT systems for service delivery.

Key Responsibilities:

• Validate building regulations applications, notices, and fee calculations, ensuring compliance with statutory requirements.
• Manage financial processes, including invoicing, payment chasing, and purchase orders.
• Optimise the use of IT systems, including document management, GIS, and web-based tools.
• Process property enquiries for building regulation approvals and certificates.
• Provide guidance and support to Technical Support Officers and contribute to service improvements.
• Maintain filing systems and administrative procedures to ensure compliance with legislation and best practices.
• Handle enquiries and correspondence (written, telephone, or face-to-face) and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Requirements:

• Knowledge of Building Regulations legislation, IT systems (Microsoft Office, Google Suite), and best practice customer service.
• Strong time management, organisational, and communication skills.
• Ability to manage competing priorities, meet deadlines, and solve problems.
• Ability to read and interpret architectural plans and technical documents.
• Customer-focused with a commitment to excellence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Educated to A-Level or HND level with GCSE/O-Level in Maths and English, or equivalent literacy and numeric skills.

If this role aligns with your experience, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.