3rd Line Network Support Analyst

3rd Line Network Support Analyst
37,500 - 45,000 + 25 Days Holiday + Bank Holidays + Up to 10 Additional Paid Days Off + Funded Training + Enhanced Pension + Excellent Benefits
Farnborough, Hampshire (Commutable from: Guildford, Woking, Aldershot, Farnham, Camberley, Fleet, Bracknell)
Are you a 3rd Line Support Analyst, Network Support Engineer or Senior Service Desk Engineer with strong networking experience, looking to take ownership of complex incidents and develop your skills across a varied connectivity environment?
This is a permanent opportunity with a well-established connectivity provider specialising in 5G, satellite, fixed-line and Wi-Fi solutions. Supporting thousands of UK sites each year, the business offers exposure to interesting, cutting-edge technology alongside funded personal and professional development.
Recognised as a Great Place to Work multiple times, they are expanding their technical operations team and looking for an experienced network support professional to strengthen their senior escalation capability.
In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers.
This role would suit an experienced network support professional from an MSP background looking for technical development and ownership within a specialist connectivity business. Experience across different vendors is welcomed.
The Role:
Senior escalation point for complex and high-priority network incidents
Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes
Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes
Produce technical documentation and keep customers and providers updated
Office-based in Farnborough, Monday-Friday, 40 hours per week, 8am-5pm
Infrequent customer-site visits when required
The Person:
At least three years' relevant network support or engineering experience, including an MSP background
Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge
Experience with network monitoring and ITIL service management practices
Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered
Confident handling customer escalations and producing technical documentation
Full driving licence preferred
Reference Number: BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

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