Salesforce Business Systems Analyst (BSA)

Location: Dallas, TX / California
Work Mode: Hybrid
Employment Type: W2 Only
Candidate Preference: Local Candidates Only

Job Summary

We are looking for an experienced Salesforce Business Systems Analyst (BSA) with strong expertise in Lead Management, Quote Management, and Campaign Management.

The ideal candidate will work closely with business stakeholders, product owners, technical teams, and QA teams to gather requirements, analyze business processes, and support Salesforce CRM solutions.

Key Responsibilities

• Gather, analyze, and document business requirements related to Salesforce CRM.

• Work with business stakeholders to understand Lead Management, Quote Management, and Campaign Management processes.

• Analyze and improve end-to-end Lead-to-Cash business workflows.

• Support Salesforce CPQ and Quote Management processes.

• Create Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and user stories.

• Translate business requirements into functional specifications.

• Collaborate with Salesforce developers and technical teams on solution implementation.

• Coordinate with QA teams for functional testing, UAT, and defect resolution.

• Perform impact analysis for system enhancements and changes.

• Support production issues and troubleshoot business process-related challenges.

• Ensure effective communication between business and technical teams.

Required Skills

• Strong experience as a Salesforce Business Systems Analyst or Salesforce Business Analyst.

• Hands-on functional knowledge of Salesforce CRM.

• Experience with Lead Management and Lead-to-Cash processes.

• Strong understanding of Quote Management.

• Experience with Salesforce CPQ (Configure, Price, Quote).

• Knowledge of Salesforce Campaign Management.

• Requirements gathering and documentation.

• Experience with BRDs, FRDs, and user stories.

• UAT and functional testing experience.

• Strong stakeholder management and communication skills.

• Ability to work in an Agile/Scrum environment.