Help Desk/Desktop Support Analyst

Description
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.

Responsibilities

Deliver onsite desktop and deskside support three days per week for end users in the office
Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system
Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality
Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards
Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness
Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption
Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo
Deliver application support and other related technical services as needed based on operational priorities
Requirements
At least 3 years of desktop support, deskside support, or onsite IT support experience
Strong hands-on experience supporting Windows-based environments, including Windows 10 and Windows 11
Working knowledge of Microsoft 365 and core Microsoft administration tools
Experience with Active Directory and endpoint management platforms such as Intune
Familiarity with ticket management systems such as ServiceNow or similar ITSM platforms
Ability to troubleshoot conference room, audiovisual, mobile device, and general end-user hardware issues
Excellent verbal and written communication skills with a detail-oriented, service-oriented approach
Proven ability to work independently and manage support responsibilities effectively in a smaller office environment
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