DESKTOP TECHNICIAN

Must Haves:

Desktop support/ Imaging Network knowledge Printer support Customer service

Education: High school diploma or equivalent

Experience: 3 to 5years

Added information from the manager:

Technical duties include:

- Help to setup and monitor data closet equipment including servers and UPS.

- Monitor and report on general site health status including data closet equipment, servers, network, and clients.

- Assist with the running of cables and provide guidance to local team on cable runs and termination.

- Escort vendors within the site so they can do maintenance tasks on data closet systems.

- Assist the site lead with server operations as needed.

- Set up new servers and clients according to documented processes.

- Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.

- Maintain and document all network IDF changes and port mappings.

- Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.

- Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

Technical skills desired:

- Windows XP through 11, and server 2008 through 2019

- Familiarity with antivirus systems, Active directory, and basic windows security settings

- Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.

- Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Cummins online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

Summary: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.