IT Support Technician

We are a fast-growing managed services provider (MSP) with a client base rooted in nonprofit and community-focused organizations. As the team continues to add new clients, we are seeking a mid- to senior-level support technician with strong Windows environment experience to help us stay ahead of demand and maintain the high-level of service our clients expect. This is a high-volume, client-facing role where your presence will be felt immediately. The ideal candidate thrives in environments where no two days are the same. You can handle a full queue of varied tickets without losing focus, urgency, or your customer service edge. You understand that an MSP earns its clients’ trust every single day – and you take that seriously. You show up on-time, follow through, communicate clearly, and genuinely care about the people you support. You are also someone who is excited to develop your skills at a company that is growing fast.

Responsibilities

• Manage and resolve a high volume of support tickets daily across a diverse, multi-client MSP environment.
• Provide expert-level troubleshooting and end-user support in Microsoft Windows environments.
• Document tickets thoroughly and communicate proactive updates to clients throughout the resolution process.
• Help reduce the ticket backlog and improve response times across the team.
• Build strong working relationships with clients and learn their unique environments.
• Engage with the internal team and contribute positively to team culture and collaboration.
• Participate in an on-call rotation approximately once per quarter to cover after-hours support.

Requirements

Required Skills: Windows, support, MSP

Preferred Skills: Experience in a client-facing role, excellent communication skills, ability to work in a fast-paced environment, willingness to learn and adapt to new technologies.