Project Manager – Genesys / Contact Center (100% Exclusive Backfill)

Project Manager – Genesys / Contact Center (100% Exclusive Backfill)

Location: Austin, TX
Work Arrangement: Hybrid – 3 days onsite per week

Job Description

We are seeking an experienced Project Manager with a strong background in Genesys and contact center technologies to lead and manage contact center implementation, migration, integration, and modernization initiatives.

This is a 100% exclusive backfill opportunity. We are looking for a qualified Project Manager who can coordinate cross-functional teams, manage project delivery, and ensure successful implementation of contact center solutions aligned with business objectives.

Key Responsibilities

• Lead end-to-end project planning, execution, monitoring, and delivery for Genesys and contact center initiatives.

• Develop and maintain project plans, schedules, milestones, resource allocations, and status reports.

• Coordinate with business stakeholders, technical teams, vendors, and contact center operations.

• Manage contact center implementations, platform migrations, upgrades, and system integrations.

• Track project progress, manage risks and dependencies, resolve issues, and implement mitigation plans.

• Facilitate project meetings and communicate project status, risks, and deliverables to stakeholders and leadership.

• Coordinate testing, deployment planning, change management, and project closure activities.

• Ensure projects meet established timelines, quality standards, and business requirements.

Required Qualifications

• Proven experience as an IT Project Manager or Technical Project Manager.

• Strong project management experience involving Genesys contact center solutions.

• Understanding of contact center platforms, workflows, and system integrations.

• Experience managing project scope, schedules, risks, dependencies, and cross-functional teams.

• Excellent communication, leadership, organizational, and stakeholder management skills.

• Ability to work onsite in Austin, TX, three days per week.

Preferred Qualifications

• Experience with Genesys Cloud CX or Genesys Engage.

• Experience managing contact center implementations, migrations, upgrades, or modernization projects.

• Familiarity with IVR, ACD, CTI, CRM integrations, and omnichannel contact center solutions.

• PMP certification or equivalent project management certification.

Key Skills

Project Management, Technical Project Management, Genesys, Genesys Cloud CX, Genesys Engage, Contact Center, Call Center, Contact Center Implementation, Contact Center Migration, IVR, ACD, CTI, CRM Integration, Vendor Management, Stakeholder Management, Risk Management, Project Planning, Change Management.

Important: This is a 100% exclusive backfill opportunity. Candidates must be able to support a hybrid work schedule with three days onsite in Austin, TX.