Diagnostic Software Engineer

NTE $55 pay rate
100% On site
CJIS Required
Diagnostic Software Engineer III
Experience: 3+ Years

Position Summary

Responsible for diagnosing and resolving complex Linux, software, hardware, and network issues in production environments. Works closely with engineering and operations teams to identify root causes, implement solutions, improve system reliability, and support infrastructure operations.

Key Responsibilities

Troubleshoot Linux systems, applications, networking, and server hardware issues.
Analyze system and application logs to identify and resolve root causes.
Support production environments and infrastructure reliability initiatives.
Develop and maintain technical documentation and troubleshooting procedures.
Create simple automation scripts using Python or Bash.
Collaborate with cross-functional teams to resolve technical issues.

Required Qualifications

3+ years of Linux administration experience (RHEL and/or Ubuntu preferred).
1+ year of server hardware troubleshooting experience.
Strong understanding of networking fundamentals and the OSI model.
Experience analyzing system and application logs.
Proficiency with Python or Bash scripting.
Strong analytical and problem-solving skills with the ability to work independently.
CJIS Certification.

Preferred Qualifications

Experience as a Systems Engineer, DevOps Engineer, or similar role.
Knowledge of Docker, Podman, and container networking.
Experience with AWS, Grafana, ServiceNow, or related technologies.
Familiarity with PostgreSQL, Redis, SQLite, or MongoDB.
Cybersecurity or EDR tool experience.
RHCE Certification preferred.
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Sourced Intake Call Questionnaire/Notes
To expedite our intake call, please try to complete this questionnaire prior to our meeting.

Job Overview & Requirements

Assignment Duration:
Long-term: 6-12 months Apr 30, 2026
Work Schedule: Full time 0900-1700 EST
Work Location:
Onsite 101 S St. Mary’s St., San Antonio, TX
Engagement Type: Temporary to Hire or Temporary Only?

Billing: Will the resource need the ability to bill Time or Expense to a project code? Example (Plainview / eSAR)
FTE Salary Range: (Only complete if Temp to Hire) NA
Degree Requirement: (Only complete, if Temp to Hire)
Main Responsibilities: What are the main responsibilities that your new hire will have?

Key Contributions: What are the top three contributions this new hire will make to the company within their first 90 or 120 days?
Diagnosis and resolution of issues in MDR appliances.
Communication and ticketing of issues to related work groups.
Identification of common recurring issues and communication with development team.

Must-Have Qualifications: What qualifications are must-haves for candidates? (e.g., X technical skills, experience with Y projects, Z certification or license)
Experience with RHEL or similar Linux OS, Podman or related containerization technologies, OSI model and transport troubleshooting.

Software Proficiency: What software should your new hire be proficient in? RHEL, Podman, FluentBit, Corelight, Cortex XDR
Required Experience Level: (Entry-level, Mid-level, Senior-level, etc.)
Senior
Work Environment & Requirements:
Work Environment: Provide the type of work environment.

Office environment in Security Operations Center
Safety-Sensitive Functions: Does this position require the resource to perform "safety-sensitive" functions? (e.g., operating machinery, working with hazardous materials, driving, live wires, etc.) If yes, then the full drug panel drug test is requested.
not applicable
Team Structure & Reporting:
Department Function: What's your department's function within the company? Provide Operations support to fleet of distributed infrastructure for cybersecurity monitoring.

Relationship to Other Lines of Business: What relationship does this role have to other lines of business within the organization?

Team Structure: What's the structure of your current team, and who will your new hire report to?
Hierarchical, reporting to HM
Direct Reports: Will your new hire have any direct reports?
no
Hiring Process & Logistics:
Time Off: Do you have any time off, work related training or travel planned in the next 4 to 6 weeks that will prevent you from actively interviewing and participating in the hiring process? If so, do you have anyone designated to conduct interviews and extend an offer on your behalf?
Yes, see annotation. will fill in,
Interview Process:
Onsite:
How many interviews will there be? 1
What types of interviews will there be?(e.g. technical, behavior, assessment)
Are there any interview arrival instructions for onsite candidates?

Interview Panel: Who will be conducting the interviews? HM and team
How do you want to schedule the interviews? 1 hour
Travel and Vehicle Usage:
Will this resource travel?

No
Additional Requirements:
Security Checks: Are there any additional security checks required? CJIS required.

Training: How long will the training be for this resource before they are expected to work independently?

OJT
Optional Information:
Nice-to-Have Skills: What would be some nice-to-have skills for candidates and why?

Industry Experience: Is it necessary for candidates to have industry experience for this role? Why or why not?