Microsoft 365 Copilot Support & Operations Specialist – Intern

Microsoft 365 Copilot Support & Operations Specialist – Intern

Client: State of Texas
Location: Austin, Texas – 100% Onsite, Monday–Friday
Service Term: 12 Months
Experience: 2+ Years

IMPORTANT LOCATION & WORK AUTHORIZATION REQUIREMENTS

• Local Austin-area candidates only.
• Candidates must currently reside in the Austin, Texas area.
• This is a 100% onsite position, 5 days per week in Austin, TX.
• Candidates must be authorized to work in the United States.

Position Overview

The Microsoft 365 Copilot Support & Operations Specialist will provide day-to-day operational support for Microsoft 365 Copilot and Copilot Studio within the State of Texas environment.

The role will focus on troubleshooting, end-user support, Microsoft 365 administration coordination, Copilot capability evaluation, documentation, training, governance, security, and supporting the successful adoption of Copilot technologies across the organization.

Key Responsibilities

• Provide day-to-day operational support for Microsoft 365 Copilot, including incident resolution, troubleshooting, and end-user assistance.
• Support Microsoft 365 configuration and administration activities in coordination with platform administrators.
• Assist users with Microsoft 365 Copilot-related issues and provide timely, effective technical support.
• Troubleshoot Copilot-related technical issues and coordinate complex issues with appropriate technical teams.
• Develop and maintain technical documentation, knowledge base articles, training materials, FAQs, and operational procedures.
• Evaluate and test new Microsoft 365 Copilot capabilities, releases, features, and Microsoft roadmap enhancements.
• Assess new Copilot functionality and provide recommendations regarding implementation, support readiness, adoption, and operational requirements.
• Support the testing and validation of new Copilot features before enterprise deployment.
• Collaborate with Microsoft 365 administrators, security teams, technical teams, business stakeholders, and end users to ensure smooth adoption of Copilot technologies.
• Assist with Copilot Studio capabilities and related operational support activities.
• Support understanding and implementation of Copilot licensing, governance, security, and compliance requirements.
• Assist with AI governance activities and promote Responsible AI practices.
• Help ensure Microsoft 365 Copilot usage aligns with organizational data protection, security, privacy, and compliance requirements.
• Create and deliver technical training and user guidance for diverse audiences.
• Monitor user feedback and support trends to identify opportunities for process improvements and enhanced user adoption.
• Maintain accurate operational documentation, support procedures, and knowledge resources.
• Participate in Microsoft 365 and Copilot-related projects, testing, implementation, and adoption initiatives.

Required Skills & Qualifications

• 2+ years of relevant IT/technical experience.
• Understanding of Microsoft 365 Copilot capabilities.
• Understanding of Microsoft Copilot Studio.
• Knowledge of Copilot licensing, governance, and security concepts.
• Experience supporting enterprise SaaS platforms and end-user technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and end-user support skills.
• Understanding of AI Governance and Responsible AI principles.
• Knowledge of data protection, security, privacy, and compliance requirements.
• Experience creating technical documentation, knowledge base articles, training materials, and operational procedures.
• Experience delivering technical training to diverse audiences.
• Ability to work effectively with cross-functional technical and business teams.

Preferred Experience

• Hands-on experience with Microsoft 365 Copilot.
• Experience with Copilot Studio.
• Experience supporting Microsoft 365 environments.
• Experience with enterprise SaaS application support.
• Exposure to AI governance and Responsible AI frameworks.
• Experience with Microsoft 365 security and compliance concepts.
• Experience evaluating and testing new SaaS/AI platform capabilities.
• Experience supporting enterprise-wide technology adoption and user enablement.

Ideal Candidate Profile

The ideal candidate will have hands-on exposure to Microsoft 365, Microsoft 365 Copilot, Copilot Studio, enterprise SaaS support, troubleshooting, AI governance, security, compliance, technical documentation, and end-user training.

Strong communication, customer-service, analytical, and problem-solving skills are essential for success in this role.

Submission Requirements

Please submit only candidates who meet all mandatory requirements:

• 2+ years of relevant IT/technical experience
• Austin, Texas area resident
• Able to work 100% onsite, Monday–Friday
• Authorized to work in the U.S.
• Microsoft 365 / Copilot-related experience
• Strong troubleshooting and end-user support skills
• Documentation and technical training experience

Note: This position is intended for candidates who can work onsite in Austin, TX for the full duration of the 12-month service term.