Customer Experience Inside Sales Representative

At Ridgeline Roofing & Restoration, we are committed to delivering an exceptional customer experience from the very first interaction. Our call center plays a critical role in connecting homeowners with our sales and project teams, and we foster a high-energy, accountable, and team-focused environment where performance and professionalism are valued. The
Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline.

This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams. This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance. Our call center operates 7 days a week
, with shifts scheduled between 7:00 AM and 7:00 PM
.

Schedule flexibility, including evenings and weekends, is required.

Customer Experience
Establish trust and clearly guide customers through next steps
Address customer questions and objections with professionalism and clarity
Inside Sales & Appointment Setting
Handle inbound calls, texts, and digital leads promptly
Confirm and document all appointments within the CRM
Accountability & Performance
Meet or exceed individual appointment-setting goals
Maintain accurate and detailed CRM documentation
Participate in coaching, training, and performance reviews
Team & Operations
Follow established scripts, processes, and quality standards
Communicate clearly and effectively with leadership and sales teams
Contribute to a positive, high-energy call center culture
Outgoing, confident personality with strong phone presence
Basic computer skills and CRM proficiency
Inside sales, appointment setting, or call center experience
Customer service or customer experience background
Experience working in a performance-based environment
Hourly pay
Performance-based bonus opportunities tied to appointments set, activity, and overall performance
Full-time
In-person (Call Center)
Health insurance
Life insurance
Retirement plan+