ServiceNow Business Analyst

Ardent Technologies, Inc. is an accredited small business providing a full range of IT support services, cybersecurity services, staff augmentation, fiscal management, and administrative support. Headquarters in Dayton, OH, near Wright-Patterson Air Force Base, Ardent has served federal, state/local government, commercial, and higher education markets across the US since 2000. Our commitment to excellence, integrity, and client satisfaction drives our growth—and yours.

Job Description

We are currently seeking a highly motivated “ServiceNow Business Analyst” to join our team for a project with our esteemed client. The ideal candidate will possess “ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)” with a proven track record of delivering high-quality results.

Required experience and qualifications:

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience • Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex) • Telecommunications Expense Management experience a plus • MUST HAVE strong experience using M365 Productivity Suite • MUST HAVE data analytics experience • Experience with Contracts and Request for Proposals a plus
Environment: Position is Hybrid, minimum 2 days a week onsite. ServiceNow experience is Non-Negotiable.

Submit your resume to or apply directly through Dice. For immediate consideration, please include “ServiceNow Business Analyst” in the subject line.

Equal Opportunity Employer

Ardent Technologies, Inc., is an equal opportunity employer that relies on the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.