IT Services - Support Technician

Job Description

Everforth ECS is seeking an IT Services - Support Technician to work in our Fairfax, VA office.

As an IT Services Technician, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical and analytical aptitude as well as outstanding verbal and written communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary, reporting any issues in detail to system administrators for any issues affecting the enterprise as a whole.

Hourly Range: $27.50 - $34.50/hr

General Description of Benefits

Required Skills

• Ability to pass background checks comparable to DoD Secret
• Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers
• Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research, and work successfully with minimal supervision
• Advanced knowledge of current Windows Operating Systems
• At least 1 year of experience working with PC Hardware and Software
• At least 1 year of experience in IT/Customer service experience
• Demonstrate excellent customer service skills
• Working knowledge of Apple iOS and MacOS

Desired Skills

• 3 plus years of experience working with PC Hardware and Software
• 3 plus years of experience in IT/Customer service experience
• Industry certifications such as A+, Network+, or Security+
• Apple certification
• 1 plus year of experience with Microsoft Active Directory
• 1 plus year of experience with LAN and WAN configuration, setup, and troubleshooting
• Experience with an enterprise ticketing system such as ServiceNow or Remedy
• Working knowledge of Mitel phone systems or similar enterprise phone systems

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!