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Full time
Technology
OE

Senior Hardship Controls & QA Leader

Optus EnterpriseMelbourne, Victoria🇦🇺AustraliaPosted 3 Sept 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia
ComplianceContinuous ImprovementRisk Management

Job Description

Optus is a leading Australian telecommunications company seeking a Senior Hardship Controls & Quality Assurance Manager to safeguard the integrity of hardship operations across Melbourne and Manila, driving compliance, risk management and continuous improvement.

You will lead offshore QA teams and ensure regulatory adherence (ACCC, TCP Code, Privacy Act), partnering with senior leaders to uphold high-quality customer outcomes.

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