Inside Parts Sales Representative

Job Description
Job Description
Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.
As an
Inside Parts Sales Representative
, you'll play a vital role in delivering the exceptional service that sets Putzmeister apart. You'll work with passionate professionals, cutting-edge equipment, and a company that truly values its people. If you're ready to make an impact and grow your career with an industry leader,
Putzmeister is the place for you.

Summary

Increase parts sales by determining and meeting customer needs through thorough, timely, and accurate communications and follow-up. Process obtained orders, keeping customer informed and expedite internally.

Essential Duties and Responsibilities

Respond to customer inquiries timely via telephone and/or email and log interactions in Salesforce case management system. Inquires may include but are not limited to: parts lookup, pricing and availability, quoting, ordering, shipment tracking, etc.
Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner.
Contribute to team goals and objectives by meeting individualized performance metrics and targets.
Strong problem-solving skills with attention to detail and the ability to multitask.
Perform additional duties as assigned or required.

Qualifications

 Good communication in English & Spanish, verbal & written
 Basic computer experience
 Excellent problem-solving and customer service skills
 Detail-oriented, organized, self-motivated individual able to work well independently and in a team environment
 Must be willing to work a flexible schedule between 8 am - 5 pm and possibly overtime on weekdays and/or weekends.
 Mechanically inclined
Education/Certification/Training:
 High school diploma or equivalent
 1 + years of experience in customer service
 On-the-job training
Work Environment/Physical Demands:
 While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
 Ability to regularly lift and/or move up to 15 lbs.
 Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work Environment

 While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.
 Safety glasses/goggles must be worn at all times while in designated areas of the shop. The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits
Comprehensive benefits (medical, vision, and dental insurance)
Company paid Hospital Indemnity/Accident Insurance
HSA – incentives for company contributions
FSA Plans
Company-paid Life Insurance
Company paid Short-term/Long-term Disability
Paternity Leave
401K plan with company match
Profit sharing
Company events
Education Reimbursement
Boot Reimbursement
Uniform Program
Employee discount program