ServiceNow Architect with WSD & EAM - Remote

Job Title: ServiceNow Architect – WSD & EAM
Location: 100 % Remote

Duration: 12+ months

Job Summary

We are seeking an experienced ServiceNow Architect with strong expertise in Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM) to lead enterprise-scale ServiceNow transformation programs. The candidate will be responsible for solution architecture, platform governance, business process optimization, and end-to-end implementation of WSD and EAM solutions aligned with industry best practices.

Key Responsibilities

• Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
• Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
• Design and govern Workplace Services including:
• Space Management
• Reservation Management
• Workplace Visitor Management
• Workplace Case Management
• Employee Experience workflows
• Design and implement Enterprise Asset Management capabilities including:
• Asset lifecycle management
• Preventive and corrective maintenance
• Work order management
• Inventory and spare parts management
• Vendor and contract integrations
• Define enterprise data architecture, integration strategy, and platform governance.
• Create HLD, LLD, architecture diagrams, and technical design documents.
• Lead architecture reviews, code reviews, and platform health assessments.
• Mentor developers, consultants, and technical leads across ServiceNow engagements.
• Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
• Drive platform modernization, upgrades, and adoption of ServiceNow best practices.

Required Skills

ServiceNow Expertise

• ServiceNow Architecture & Platform Governance
• Workplace Service Delivery (WSD)
• Enterprise Asset Management (EAM)
• ITSM, ITAM, CMDB, CSDM
• Service Portal / Employee Center
• Flow Designer & Integration Hub
• UI Builder & Workspace Framework
• Performance Analytics & Reporting

Technical Skills

• JavaScript, Glide APIs, Script Includes
• Business Rules, Client Scripts, ACLs
• REST/SOAP Integrations
• MID Server
• Azure, SAP, Oracle, Facilities Systems Integrations
• Data Migration and Transformation

Preferred Certifications

• ServiceNow CSA
• CAD
• CIS-ITSM
• CIS-ITAM
• CIS-Discovery / CIS-Service Mapping
• Certified Technical Architect (CTA) – Preferred
• WSD and EAM implementation experience preferred