ITS Service Desk Tier I Technical Support Specialist

Provide first-line IT support to Hillsdale College faculty, staff, students and guests. Troubleshoot computers, mobile devices, printers, networking and enterprise applications; manage incidents and service requests; administer accounts and permissions; and document solutions while following ITIL-aligned processes.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests, supporting Hillsdale and remote campus users.
• Troubleshoot Windows and mac
• OS computers, i
• OS and Android devices, printers and basic networking issues.
• Support Microsoft 365, Google Workspace, Box and video conferencing applications.
• Provide account, access and permissions support in Active Directory and cloud identity systems.
• Track, prioritize, document and resolve requests using service desk software and ITIL-aligned processes.
• Create knowledgebase documentation, identify recurring issues and assist with testing IT changes.

Required Skills

• Windows administration and troubleshootingmac
• OS administration and troubleshootingi
• OS and Android device support
• Printer troubleshooting
• TCP/IP networking
• Wi-Fi connectivity
• Microsoft 365
• Google Workspace
• Box
• Active Directory and cloud identity administration