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Devops Engineer (CCAI/Dialogflow CX/CXAS)

ClifyXCharlotte, NC🇺🇸United StatesPosted Oct 6, 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Charlotte, NC, United States
Posted
18 hours ago
DockerArgoCDBashDatadogGitGitHub ActionsGitLab CIGoogle CloudGrafanaGroovyJenkinsKubernetesPythonTerraform

Job Description

Job Title: Devops Engineer (CCAI/Dialogflow CX/CXAS)
Work Location : Charlotte NC (Onsite)
Contract duration: 12+ months Contract
 
Visa: s
Detailed job description:
Must: Google Customer Engagement AI (CCAI) / Conversational Agents (Dialogflow CX/CXAS)
Required Qualifications
Experience:
  • 2-5 years of experience in DevOps, Site Reliability Engineering, or Cloud Engineering roles, or an equivalent combination of education and experience
  • 2+ years of hands-on experience building and maintaining CI/CD pipelines (e.g., Cloud Build, Jenkins, GitLab CI/CD, GitHub Actions, or ArgoCD)
  • 2+ years of experience with Google Cloud Platform (Google Cloud Platform) services such as GKE, Cloud Run, Cloud Functions, Cloud Build, Pub/Sub, and IAM
  • Experience with Infrastructure as Code tools such as Terraform or Google Cloud Deployment Manager
  • Experience with scripting languages such as Python, Bash, or Groovy
Education:
  • BA/BS in Computer Science, Information Technology, or a related field, or equivalent work experience
Technical Skills:
  • Working knowledge of containerization and orchestration technologies (Docker, Kubernetes/GKE)
  • Working knowledge of source control systems (Git, GitHub, or GitLab)
  • Foundational understanding of conversational AI/contact-center platforms (e.g., Google CCAI, Dialogflow CX/Conversational Agents, Kore.ai, or similar IVR/voice platforms)
Skills:
  • Understanding of software design patterns, principles, and the software development life cycle (SDLC)
  • Demonstrated verbal and written communication skills
  • Ability to collaborate effectively across cross-functional engineering, product, and conversational AI/NLU teams
Abilities:
  • Ability to read, write, speak, and understand English
  • Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
  • Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  • Ability to work seamlessly within a team as well as manage individual tasks
  • Ability to write clear technical documentation for use by developers, testers, and operations
Preferred Qualifications
  • Google Cloud certification (e.g., Professional Cloud DevOps Engineer or Associate Cloud Engineer)
  • Hands-on experience with Google Customer Engagement AI (CCAI) / Conversational Agents (Dialogflow CX/CXAS), including agent versioning, environments, and deployment
  • Experience integrating cloud CI/CD pipelines with third-party IVR/contact-center platforms (e.g., Kore.ai) via APIs or webhooks
  • Familiarity with monitoring/observability tools such as Cloud Monitoring, Datadog, or Grafana
  • Experience with blue/green or canary deployment strategies for customer-facing production systems
  • Knowledge of security and compliance practices for cloud-hosted customer support systems that process personally identifiable information (PII)

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