Head of Sales, Medical Devices

Job Description
Director of Inside Sales
Progressive growing technology company is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to our members and partners. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism. CORE ACCOUNTABILITY
Own the performance of the inside sales team.

Deliver consistent, high-quality output
Execute sales processes with discipline
Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
Establish clear expectations for performance, behavior, and accountability
Conduct regular performance reviews, coaching sessions, and pipeline discussions
Ensure consistent execution of sales processes and workflows defined by Sales Operations
Hold team accountable to defined service levels including:
Maintain high standards of output quality and consistency
Sales Performance & Support
Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
Support strategic account execution through coordinated inside/outside sales efforts
Identify & execute on opportunities within existing workflows to increase sales
Capacity & Workflow Management
Manage team workload and resource allocation to ensure consistent service levels
Customer & Partner Experience
Deliver a consistent, high-quality experience across all interactions
Manage escalations and complex opportunities effectively
Feedback Loop to Sales Operations
Provide structured feedback on process effectiveness, system usability, and workflow challenges
Partner with Sales Operations to continuously improve execution and efficiency
Provide limited direct support on complex or high-impact opportunities when necessary
Responsiveness and service levels
Conversion rates (in partnership with field sales)
7–10+ years in inside sales, sales, or commercial roles
~3–5+ years leading sales or inside sales support team
~ Demonstrated success improving team performance, processes, and operational efficiency
~ Strong leadership, coaching, and communication skills
~ Experience in wholesale distribution, security, or Pro A/V industry preferred
~ Proven ability to manage multiple priorities and drive results in a fast-paced environment
~ Proven ability to build and manage high-performing teams
~ Experience with CRM/ERP systems (NetSuite preferred)
Personal Characteristics
Ability to lead through data and metrics
Ability to balance team development with performance expectations
Critical Working Relationship
Works in close partnership with the Director of Sales Operations:
Inside Sales is accountable for disciplined execution of defined processes and performance standards
Sales Operations owns process design, systems, and performance measurement
Travel
~ Travel to select events / meetings several times per year