Customer Operations Administrator

Tremco CPG UK manufactures high performance building materials to solve the complex challenges faced by today’s construction industry. With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks.

We are looking for a passionate Customer Operations Administrator to join our Customer Service & Business Operations team. The role provides a single point of contact for administration, customer operations, and office coordination, supporting day-to-day business operations across the organisation.

Duties Include:

• Managing inbound reception calls via the digital telephone system ensuring that the caller is routed to the relevant team in a polite and professional manner.
• Supporting the Customer Operations and wider Leadership teams with administrative activities inclulding but not limited to:
• Raising and managing Purchase Orders (POs) in SAP for operational and business requirements.
• Manage incoming and outgoing post, courier services and deliveries, ensuring timely distribution across teams at the Wigan facility.
• Assisting with organisation of events, workshops, and internal meetings at the Wigan facility.
• Oversee office stationery and consumables, including ordering, stock control, and cost management.
• Coordinate the completion of Supplier Questionnaires which can range from the collation of basic company data on Excel spreadsheets including tax details and ISO certificate information; to more complicated requests where Tremco CPG are obliged to share digital data points for all materials.
• Work with the EU packaging and labels team and become the UK expert on the new Packaging and Waste laws in Europe, ensuring that the data is accurate and available to share with customers as and when needed.
• Complete trend analysis on Customer Service and Complaints data via systems such as Twilio, SAP and Sales force to highlight trends and improvement opportunities.

Successful candidates will have the following:

• Proven experience in an administrative, customer operations, or office support role.
• Computer literate with intermediate Microsoft Office skills
• Experience working with SAP, Salesforce, Zendesk and Twilio is preferrable but not essential
• Excellent Communication skills (written and verbal) with a keen eye for attention to detail.
• Strong organisational skills and ability to manage multiple priorities

Salary & Benefits:

• A competitive annual salary.
• Lucrative performance-based bonus scheme.
• 25 days holiday entitlement (excluding bank holidays) increasing to 27 days holiday following length of service with the business.
• A range of attractive benefits (pension, life assurance, enhanced family friendly leave, flexible benefits and perkbox).

Become part of our team and shape the future of Tremco CPG UK!

The Company is committed to the principle of equal opportunities and is opposed to any form of unfair discrimination on the grounds of race, sex or marital status, disability, sexual orientation, gender identity, gender expression and sex characteristics’, age, religion, or belief. Candidates will be chosen on the basis of their ability and suitability for the role.