Global Desktop Support Manager - (£200k - £300k TC)

London | Leading Global Investment Firm | Highly Competitive Package

A leading global investment firm is hiring a hands-on Global Desktop Support Manager to lead and transform its end-user support function. This is a rare opportunity to build what could be the best support team in the industry, and the business will pay top of market for the right leader.

The role:

You’ll own desktop support across the firm globally. Your users will range from portfolio managers and traders to senior leadership, all of them in a fast-paced, high-expectation environment. Expect a real mandate for change: you’ll raise standards, modernise how support is delivered, and turn a capable team into an exceptional one.

Responsibilities:

• Lead, mentor, and develop a globally distributed desktop support team across multiple regions, setting clear standards and a culture of ownership.
• Stay hands-on: pick up tickets, step in on complex or high-priority issues, and set the bar through your own work.
• Deliver white-glove support to front office and senior stakeholders, where speed and precision are non-negotiable.
• Turn around team performance by identifying gaps in skills, process and tooling, and driving measurable improvement.
• Use AI and automation to modernise the support function: self-service, intelligent ticket routing, proactive monitoring and automated remediation.
• Run follow-the-sun coverage, escalation paths and incident response across regions.
• Partner with infrastructure, security and engineering teams so that changes land smoothly for users.
• Oversee desk and floor moves, new joiner setups, and BCP/DR readiness for the end user environment.

What we’re looking for:

• Proven experience managing desktop or end user support teams of 5+ engineers. Experience leading a globally distributed team is a strong plus.
• A leader who leads from the front and is comfortable getting stuck into tickets.
• A track record of transforming an underperforming team into a high-performing one.
• Fresh ideas on how AI and automation can reshape the support function.
• The ambition to build and lead the best support team in the world.
• Experience supporting trading floors or front office users, is essential.

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