Eyewear Sales Associate - Willing to Train!

Company: Grand Rapids Ophthalmology
Job Title:
Optician
Department:
Ophthalmology
Supervisor Title:
Clinic Manager
Location:
Rockford, MI 6050 Northland Dr NE, Suite 100, Rockford, MI, 49341
SUMMARY
An
Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patients' wants and needs and sell to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders in E360
Ensure all job aids and policies are followed
Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
Follow all protocols to keep frame inventory accurate
General office duties and cleaning to be assigned by manager
Assist with other duties in the office as needed
QUALIFICATIONS
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) required
One year in a customer interactive position; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL
REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions.

The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600
. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.