Service Technician I

Service Technician I | Broad Brook, CT, United States | On-site We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a culture rooted in integrity, vigilance, and helpfulness, this organization empowers its over 13,000 colleagues across 40 countries to make the world a safer place through innovative technology and expertise. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application and system issues individually and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify potential system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications accurately using a digital change control system. • Conduct pre-deployment testing for upgrades and major modifications, and perform on-site installations. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Strong communication, problem-solving, and analytical skills. • A positive attitude and strong work ethic. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including medical, dental, vision, and life insurance, plus a 401K with a company match. • Paid time off, company vehicle, laptop, and cell phone provided. • Exceptional growth opportunities within a large, international organization. Apply via Haystack today!