Broadband Internet Technician - Telecommunications

Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations.

Responsibilities

• Install, configure, and troubleshoot residential and business internet connectivity.
• Regularly inspect and maintain routers, modems, and other related equipment.
• Address customer issues related to internet service, including onsite and remote support.
• Educate customers on the use and benefits of our services and products.
• Maintain accurate records of installations, repairs, and service schedules.
• Collaborate with the customer service and engineering teams to enhance service quality.
• Adhere to company protocols and safety guidelines in all work environments.

Required Skills

• Proficient in configuring and troubleshooting routers and modems
• Strong understanding of broadband technology and fiber-optic communications
• Familiarity with networking principles and the Internet Protocol Suite
• Excellent interpersonal and communication skills
• Ability to work independently and manage time effectively