Test Lead

About us

About us HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters. It's not just care, it's HammondCare.

About the Opportunity

The Information Technology (IT) function is seen as an important enabler to the achievement of HammondCare's mission. This is driven by the requirement of the organisation to meet the changing needs of people with complex health or aged care needs and our employees within a growing geographically diverse organisation and across a continuum of care. The Test Leadis responsible fordefining, coordinating, and executing testing activities across complex digital transformation and customer service technology initiatives. The role ensures that new platforms, integrations, workflows, and customer facing capabilities are delivered with the quality, stability, and reliabilityrequiredto supportHammondCare'scare, operational, and service delivery outcomes.

Working across multiple workstreams, vendors, and delivery teams, the Test Lead provides leadership for quality assurance practices, ensuring solutions are thoroughly tested across applications, integrations, data flows, business processes, and user experiences. The role partners closely with business stakeholders, delivery teams, vendors, and subject matter experts to ensure technology solutions are fit for purpose and ready for production deployment. Operating within Agile and project delivery environments, the Test Leadestablishestesting standards, coordinates testing resources, manages risk, and drives continuous improvement in testing maturity and delivery quality.

Key Focus Areas

• Test Strategy & Quality Assurance: Define and implement testing approaches that ensure solutions meet functional, integration, performance, security, and business requirements
• End to End Solution Validation: Coordinate testing across platforms, integrations, customer service technologies, business applications, data, and operational processes
• Delivery Risk Management: Identify quality risks early, manage defects effectively, and provide clear visibility of testing readiness and deployment confidence
• Testing Capability & Continuous Improvement: Establish testing standards, improve testing practices, and build quality assurance capability across delivery teams

What you will be doing

• Define Test Strategy and Planning:Develop test strategies, plans, schedules, and quality assurance approaches aligned to projectobjectives, risks, and delivery timelines
• Lead End to End Testing Activities:Coordinate functional, system, integration, regression, user acceptance, and operational readiness testing across multiple technology solutions and workstreams.
• Look to automate where possible
• Manage Testing Across Complex Integrations:Ensure end to end validation of integrations between customer facing systems, enterprise platforms, workflow solutions, data services, and third party applications
• Coordinate User Acceptance Testing (UAT):Partner with business stakeholders and subject matter experts to plan, execute, and complete user acceptance testing activities
• Manage Defects and Quality Risks:Establishdefect management processes, monitor remediation progress, and ensure quality risks are proactivelyidentifiedand addressed
• Validate Business Processes and Customer Journeys:Ensure end to end business processes, customer interactions, workflow automation, and operational procedures perform as expected across multiple systems
• Provide Release Readiness Assurance:Assess testing outcomes and provide recommendationsregardingdeployment readiness, outstanding risks, and production release decisions
• Work with Delivery Teams and Vendors:Collaborate closely with project managers, business analysts, developers, architects, external vendors, and business stakeholders to ensure quality expectations are met
• Establish Testing Standards and Governance:Implement consistent testing methodologies, documentation standards, quality controls, and reporting across initiatives
• Track and Report Quality Metrics:Provide clear reporting on test progress, defect trends, risk exposure, quality outcomes, and release readiness to delivery and governance stakeholders
• Drive Continuous Improvement:Identifyopportunities to improve testing practices, automation, tooling, quality processes, and overall delivery performance

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

About you

Commitment to engage and align withHammondCare'sChristian Mission, Motivation and Mission in Action 7+ years' experience in software testing, quality assurance, or test management rolesand advanced ISTQB certification or equivalent Tertiary qualification in Information Technology, Computer Science, Business Information Systems, or a related discipline (or equivalent practical experience)

• Experience leading testing activities across large-scale business and technology transformation initiatives
• Experience testing integrated enterprise environments including CRM, customer service, workflow, ERP, digital, and data platforms
• Experience with Salesforce, contact centre technologies, customer platforms, or case management systems desirable
• Experience testing data migration, integration, and workflow automation solutions desirable

Pre-Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

Equal Opportunity

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

Our Mission and Values

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We've been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life's most difficult circumstances. Whether it's in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.