Haystack
← Back to Jobs
Engineering

Field Engineer _ Detroit, MI (Local/ Airport )

Datum Software, Inc.Detroit, MI🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This on-site Field Engineer role offers a fantastic opportunity to expand your troubleshooting expertise across diverse IT environments, including airport locations, with a reputable company. If you excel at diagnosing and resolving hardware and software issues and enjoy hands-on technical support, you'll thrive in this dynamic position. Apply today to join a team dedicated to providing exceptional IT solutions!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Field Engineer

Contract/ Contract to Hire

Detroit/MI

Local / At airport

Exp with Troubleshooting, Mac/ Windows OS and PC refresh

Top 5 Must-Have Skills :

  • Experience providing desktop support and IMAC (Install, Move, Add, Change) services.
  • Strong troubleshooting skills for hardware, software, and IT infrastructure issues.
  • Ability to diagnose technical problems and deliver effective resolutions.
  • Excellent customer service and communication skills.
  • Ability to work onsite, travel between locations as needed, and safely use a ladder.

Key Responsibilities:

Provide operational support for desktop, network, and IT infrastructure in office, reservation center, and airport environments.

  • Perform Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment.
  • Deliver onsite technical support during scheduled field visits and dispatch assignments.
  • Diagnose hardware, software, and connectivity issues, and implement effective solutions.
  • Produce accurate and timely service reports documenting completed work.
  • Maintain and document technical processes, procedures, and troubleshooting steps.
  • Collect and analyze system performance data to identify and resolve technical issues.
  • Manage work assignments efficiently while adhering to established schedules and service levels.
  • Accurately document solutions for complex technical issues.
  • Develop and document workaround procedures when standard solutions are not effective.
  • Provide technical guidance and troubleshooting support to field engineers, technicians, and end users.
  • Build and maintain positive customer relationships through professional and responsive support.
  • Safely use ladders and perform physical tasks required to install or service IT equipment.

Required Qualifications:

  • Experience supporting desktop hardware, software, and IT infrastructure.
  • Strong troubleshooting and problem-solving skills.
  • Experience documenting technical issues and resolutions.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Ability to work independently and manage multiple service requests.
  • Ability to lift equipment and safely use a ladder when required.

Will wait for your response.
Vishnu
Email :
Phone :

Similar jobs

Apply now