Lead QA Platform Admin

Job#: 3057022
Job Description:
Lead QA Platform Admin
Location: (Remote) - must be willing to work cst hours
Role Overview
We are seeking a Lead QA Platform Administrator to direct the operational administration and support of our enterprise QA platform ecosystem. This hands-on position focuses on platform operations and system administration rather than active quality assurance testing or automation script development. The selected professional will assume responsibility for operational oversight, platform administration, incident coordination, vendor escalations, access controls, license management, and technical documentation.
Key Responsibilities

• Lead operational support and administration across Tricentis qTest, Tricentis Tosca, Playwright, Selenium, Postman, and Sauce Labs.
• Provide hands-on administration of testing platform production and non-production environments.
• Administer projects, releases, cycles, permissions, reporting, dashboards, and vendor support cases.
• Coordinate non-production refresh activities with internal resources to maintain environment alignment.
• Support the strategic transition of the testing platform from on-premises hosting to cloud-based solutions.
• Provide operational guidance, troubleshooting, documentation, and CI/CD integration support for automation frameworks.
• Manage platform documentation, including runbooks, administration guides, known-issue records, and knowledge articles.
• Direct incident triage, escalation, communication, and resolution activities for major operational incidents.
• Conduct monthly platform health reviews and contribute to continuous improvement initiatives.

Required Qualifications
Education: Bachelor degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience.
Experience: Six or more years of experience administering enterprise QA, testing, DevOps, or engineering technology platforms.
Technical Skills: Proven expertise in Tricentis Tosca and qTest administration, including workspace configuration and license management. Experience managing platform access, roles, and utilization within an IT Service Management environment utilizing ServiceNow is required.
Preferred Qualifications

• Professional experience within the financial services or banking sector.
• Technical experience with qTest Cloud migrations, Splunk, and Power BI dashboard development.
• Relevant certifications in Tricentis Tosca, qTest, or ITIL frameworks.
• Experience conducting quality maturity assessments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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