Program Manager

Program Manager
Remote (Onsite every two weeks)

Description:
Diversified Systems is searching for a Program Manager (PM) who will oversee, lead, and administer the setup and implementation of a Salesforce Program. The PM is ultimately responsible to the agency and will drive the establishment of the Salesforce Org, oversee Salesforce implementations, application rewrites, governance, and operations. The PM must ensure project risks are addressed to support timely completion and that deliverables meet business, technical, and quality requirements.

Responsibilities:

• Define and drive the overall Salesforce program vision, strategy, and roadmap.
• Align Salesforce initiatives with business goals and stakeholder priorities.
• Lead cross-functional teams in program planning and execution.
• Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.
• Oversee timelines, budgets, deliverables, and resource allocation.
• Ensure governance, risk management, and compliance across Salesforce implementations.
• Act as a liaison between business stakeholders and technical teams.
• Facilitate requirements gathering, prioritization, and expectation setting.
• Communicate project status, milestones, and issues to senior leadership.
• Analyze and improve business processes through Salesforce automation and tools.
• Champion best practices in CRM adoption, data quality, and user engagement.
• Drive continuous improvement using feedback, metrics, and analytics.
• Collaborate with Salesforce developers, administrators, and architects on technical solutions.
• Ensure scalability, performance, and maintainability of the Salesforce platform.
• Oversee integrations with enterprise systems including ERP and marketing automation platforms.
• Lead change management efforts supporting Salesforce adoption.
• Plan and coordinate training programs for users and stakeholders.
• Support user onboarding and provide enablement resources.
• Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.
• Deliver dashboards and reports that provide business insight and value.

Requirements:

• 4-year college degree or equivalent technical study required.
• 7+ years of project management experience managing Information Technology projects and successfully delivering multiple concurrent projects required.
• 5+ years of business process analysis experience required.
• 3+ years of workflow automation experience required.
• 3+ years of Salesforce experience required.
• Solid experience leading implementation of workflow automation solutions, including gathering and creating efficient business workflow processes required.
• Extensive knowledge of project management processes, systems development methodologies, technology management best practices, organizational change management concepts, and business process improvement methods required.
• In-depth knowledge of project planning techniques and automated project planning tools required.
• Experience managing multiple priorities and responsibilities required.
• Excellent documentation skills required.
• Experience creating project charters, implementation plans, test plans, deployment plans, reports, and presentations for various audiences required.
• Excellent planning, organizational, and time management skills required.
• Strong verbal, written, and interpersonal communication skills required.
• Proven track record managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams required.
• Experience performing business analysis and/or project management for software development projects required.
• Excellent client-facing and internal communication skills required.
• Experience in vendor management required.
• Excellent decision-making and critical thinking skills required.
• Competency with Microsoft Visio, Word, Excel, PowerPoint, and Outlook required.

Desired Skills:

• Large-scale Salesforce implementation experience preferred.
• Project Management Professional (PMP) certification preferred.
• Experience leading digital workflow automation projects preferred.

About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.