Service Architect

Job Description:
Key Responsibilities

• Produce compliant High Level Design (HLD) documents for existing services.
• Produce supporting Low Level Design (LLD) documentation.
• Develop Business Process Guides and operational documentation.
• Conduct interviews and workshops with SMEs and Customer to capture current service architectures and processes.
• Ensure documentation accurately reflects existing service delivery and support models.
• Apply Secure by Design principles within documentation where appropriate.
• Support review, assurance and governance activities, addressing comments from the Technical Design Office and other stakeholders.

Essential Experience

• Demonstrable experience authoring technical documentation.
• Proven experience producing or contributing to HLDs, LLDs and process guides.
• Strong understanding of service architecture and technical design documentation.
• Ability to rapidly assimilate technical information from SMEs.
• Excellent written communication and stakeholder engagement skills.
• Experience working within governance and assurance frameworks.

Desirable Experience

• Understanding of Secure by Design principles and assurance processes.
• Experience of Digital & Data environments.
• Experience supporting service transition or onboarding activities.