Information System Manager

Job Description:

• The Information Systems Manager will maintain and manage Information Systems, including Epic-related contracts, Epic subscription services, and Epic third-party contracts. Generate reports for the contracts for tracking vendors' performance, manages and tracks project budget and adherence to contract performance requirements; and support adding new Epic related applications to existing contracts.

Description of Duties:

• Oversees and directs through subordinate supervisory and professional staff all administrative activities and services for the agency or department to which assigned.
• Serves in a consultative role to departmental management on administrative and related issues and strategies; provides significant input into policy, operational, and service delivery decisions; implements and facilitates policy and programmatic changes as required.
• Represents the agency or department and serves as liaison with other departments and agencies in areas of mutual concern; confers with representatives of governmental, business, and community organizations and the public.
• Supervises the work of professional and support staff, either directly or through subordinate supervision; plans, directs, reviews, and evaluates the work of staff; provides for the training of staff in work procedures; recommends the selection of staff; and recommends and implements discipline as required.
• Participates in or oversees the planning and budget development processes for the department; makes expenditure projections and monitors expenditures for available funds; authorizes payments and requests fund transfers; prepares a variety of budgetary reports.
• Administers the departmental personnel function, including labor relations and payroll processing; investigates grievances and participates in the negotiation process; conducts varied analyses and studies; serves as the departmental affirmative action officer.
• Administers departmental purchasing activities; authorizes the purchase of materials and supplies; coordinates the maintenance of facilities and equipment; may be required to respond to facility emergencies.
• Plans and conducts administrative or operational studies; determines information gathering processes; obtains required information for analysis; evaluates alternatives and makes recommendations for technological and policy changes; prepares reports and materials for the Board of Supervisors and makes presentations.
• Interprets and applies a variety of policies, rules, and regulations; provides information that may require tact and judgment to employees and others.
• Prepares a variety of correspondence, narrative, and statistical reports, procedures, and other written materials; may access varied databases or use information from various sources to prepare such materials.

Qualifications:

• Education: Bachelor's degree in business, public administration, healthcare informatics, computer science, computer engineering, information technology, or a related field.
• Experience: 2+ years of full-time experience in working with Epic EHR systems, including contracting, procurement, implementation, or support. Prior healthcare IT or clinical operations experience is preferred. At least 1 year of full-time experience in direct supervision of other professional administrative/ information systems staff.
• Technical Skills: Proficiency in Epic system configuration, data analysis, and reporting tools.
• Analytical Skills: Strong problem-solving and analytical abilities to assess workflows and translate requirements into system solutions.
• Communication Skills: Excellent verbal and written communication skills to collaborate with diverse stakeholders, including clinicians, administrators, and IT teams.
• Regulatory Knowledge: Familiarity with HIPAA, healthcare workflows, and clinical operations.
• Adaptability: Ability to manage multiple projects in a fast-paced environment and stay current with Epic updates and industry trends.