Recently postedFull timeTechnology

Senior Site Support Engineer

Govcio LLCAlbuquerque, New Mexico🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationAlbuquerque, New Mexico, United States

Network Administration

Job description

Leads onsite IT support for TSA personnel in Albuquerque, resolving escalated tickets and critical system issues, maintaining reliable services, and guiding junior engineers. Supports computer and network administration across operating systems, mobile devices, desk-side tasks, and deployments while improving service quality and knowledge base documentation. U.S. citizenship is required to attain and maintain a DHS/TSA clearance.

Responsibilities

Lead site-level IT support and resolve escalated tickets and critical system issues.
Maintain operational uptime and reliable IT services.
Mentor junior engineers and implement IT best practices.
Provide computer, network, operating system, and mobile device support.
Manage and document tickets, evaluate service performance, and optimize systems.
Improve service delivery and refine knowledge base articles using lessons learned.

Required Skills