SmartComm Project Manager

Position: SmartComm Project Manager

Location: Boston, MA

Model: (5 Days Office)

Job Type: Full time

• Design, develop, and maintain SmartComm correspondence templates and document solutions.
• Configure and customize customer communication workflows using Smart Communications CCM.
• Implement business requirements for policy letters, statements, notices, and customer correspondence.
• Develop and support PDF generation and document composition solutions.
• Perform template enhancements, compliance driven updates, and production fixes.
• Analyze incidents and provide L2/L3 production support.
• Troubleshoot document generation, batch processing, and integration issues.
• Collaborate with business analysts, QA teams, and client stakeholders.
• Participate in release management, deployment, and post production support activities.
• Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. Ensure adherence to SDLC, change management, and documentation standards.