Head of AI-Driven Customer Intelligence

Resmed is building a new strategic capability within Experience Insights to unify customer knowledge, research, behavioral science, journey intelligence, and AI-enabled systems. The Lead, Customer Intelligence Foundations role will shape how trusted customer intelligence is created, governed, and activated across the business.

You will own the evolution of the EXI knowledge layer, guide AI agent strategy and governance, and develop synthetic audience guardrails to support end-to-end experience