ServiceNow Source-to-Pay (S2P) Lead

We are currently seeking an experienced ServiceNow Source-to-Pay (S2P) Lead to establish and grow our Source-to-Pay capability within the ServiceNow Centre of Excellence.

This is a unique opportunity to build a capability from the ground up, defining the vision, roadmap, architecture standards, accelerators, and delivery approach for ServiceNow S2P solutions. You will play a critical role in shaping how procurement and purchasing workflows are modernised through ServiceNow, while partnering with sales, delivery, architecture, and client teams to drive successful outcomes.

As a senior capability leader, you will balance hands-on solution delivery with practice development, helping establish a market-leading S2P offering and creating the foundations for future growth across the APJ region.

Key Responsibilities

• Establish and lead the ServiceNow Source-to-Pay capability within the Centre of Excellence.
• Define and execute the S2P capability roadmap, including delivery standards, governance models, implementation methodologies, and best practices.
• Develop the reference architecture, operating model, and reusable solution patterns for ServiceNow S2P implementations.
• Act as the senior technical lead on Source-to-Pay implementations involving procurement process automation, supplier management, purchasing workflows, and ERP integrations.
• Design scalable ServiceNow-based procurement solutions that improve visibility, compliance, and operational efficiency.
• Lead architecture and technical design activities across complex S2P engagements.
• Collaborate with business stakeholders to understand procurement processes and translate requirements into scalable ServiceNow solutions.
• Guide implementation teams on solution design, integration patterns, security, governance, and platform best practices.
• Lead the resolution of complex technical challenges and integration issues across S2P implementations.
• Design and implement integrations between ServiceNow and enterprise procurement, finance, ERP, and supplier management platforms.
• Build reusable accelerators, templates, implementation kits, and delivery assets to improve implementation consistency and speed.
• Develop internal enablement programs, training materials, and learning pathways to build organisational capability.
• Establish delivery standards, technical governance frameworks, and quality assurance processes for S2P engagements.
• Support pre-sales activities including workshops, solution architecture, estimates, proposals, demonstrations, and RFP responses.
• Define and evolve capability development and certification pathways for the broader ServiceNow S2P practice.
• Mentor consultants, developers, and architects while helping grow the capability across the region.
• Build and maintain relationships with ServiceNow stakeholders, internal practice leaders, and delivery teams to drive capability maturity and market growth.
• Drive the successful delivery of S2P projects while ensuring alignment with customer requirements, architectural standards, and business outcomes.

Skills & Experience

• Strong experience delivering enterprise workflow automation solutions using the ServiceNow platform.
• Proven expertise in ServiceNow Integration Hub, App Engine, Flow Designer, APIs, and integration-led solution delivery.
• Experience designing and implementing Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, purchasing, supplier management, or vendor lifecycle solutions.
• Strong understanding of procurement operations, sourcing, purchasing processes, approvals, supplier onboarding, and vendor management workflows.
• Experience integrating ServiceNow with ERP platforms such as SAP, Oracle, Workday, Microsoft Dynamics, Coupa, Ariba, or similar enterprise systems.
• Strong solution architecture and technical design experience across enterprise-scale environments.
• Ability to establish new delivery practices, define standards, build frameworks, and develop reusable solution patterns from first principles.
• Experience leading technical teams and providing architecture oversight across multiple projects and programs.
• Strong stakeholder management and consulting skills, with the ability to engage executives, procurement leaders, architecture teams, and business stakeholders.
• Excellent communication, workshop facilitation, and presentation skills.
• Experience supporting pre-sales activities, business development initiatives, and solution pursuits.
• Strong analytical and problem-solving skills with the ability to balance strategic objectives and delivery commitments.
• Experience working within Agile delivery environments and Centre of Excellence operating models.
• Experience creating accelerators, blueprints, governance frameworks, and implementation methodologies.
• Ability to drive capability growth, mentor team members, and establish long-term organisational capability.
• Experience in procurement transformation, supplier management, sourcing, finance operations, or workflow modernisation initiatives highly desirable.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), App Engine certifications, or IntegrationHub certifications highly regarded.

Cognizant is committed to providing Equal Employment Opportunities.

Successful candidates will be required to undergo a background check.