Salesforce Field Service | PG&E

Job Title : Salesforce Field Service (SFS) Lead Vegetation Management O&M

Location: USA/Canada (PST hours) preferably Oakland, CA

Wok Mode : Onsite

Experience

10 14+ years overall IT experience
5+ years hands-on Salesforce Field Service leadership experience
Utilities / Vegetation Management domain experience preferred

Role Summary

The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program.

The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.

Key Responsibilities

SFS Platform Ownership (O&M)

• Own end to end Salesforce Field Service operations for the VM program.
• Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
• Manage incident, problem, and change management processes aligned with ITIL practices.
• Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.

• Support day to day VM processes including:
  • Patrol and inspection work orders
  • Hazard tree identification and prioritization
  • Trimming, pruning, and removal execution
  • Emergency and storm-related vegetation work
  • Cyclical and seasonal maintenance plans

• Support Salesforce Field Service Mobile users:
  • Offline functionality
  • Mobile performance and usability
  • Adoption and training support

Continuous Improvement & Enhancements

• Identify opportunities to improve:
  • Crew productivity and utilization
  • SLA adherence and backlog reduction
  • Data quality and reporting accuracy
• Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
• Partner with business stakeholders to translate operational pain points into Salesforce solutions.

Governance & Leadership

• Enforce Salesforce best practices, security, and compliance standards.
• Lead a team of SFS developers, admins, and support analysts.
• Conduct code reviews, release approvals, and platform health checks.
• Coordinate with enterprise architects and Salesforce CoE.

CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.