Sales Operation Analyst

Job Description Job Description

Sales Operation Ana

Pumps Sales Operations Analyst

Job Type: Full-Time

Position Summary

The Sales Operations Analyst supports the sales process from quotation through order fulfillment, working closely with customers, Sales, Engineering, Customer Service, Operations, distributors, and third-party manufacturing partners. The position is responsible for supporting quotations, order management, forecasting, backlog, vendor coordination, and on-time delivery while maintaining strong customer relationships.

Key Responsibilities

• Support sales opportunities with existing and new customers.
• Prepare and coordinate customer quotations, including technical and commercial requirements.
• Work with Sales, Engineering, Customer Service, and Operations to address customer requirements and technical questions.
• Maintain strong relationships with customers, distributors, and manufacturing partners.
• Maintain accurate sales forecasts, backlog, quotation, and order information.
• Review customer purchase orders and coordinate order entry, pricing, technical requirements, and delivery schedules.
• Manage customer backlog and proactively identify potential delivery issues.
• Manage purchase orders placed with third-party manufacturing vendors and monitor production and delivery schedules.
• Coordinate the Inside Sales order process to support accurate and on-time shipments.
• Communicate order status, schedule changes, and potential delays to customers and internal teams.
• Support key accounts and distributors in achieving sales and customer service objectives.
• Maintain accurate information in ERP, CRM, and reporting systems.
• Prepare sales, backlog, forecasting, and performance reports for Sales Management.
• Provide technical and commercial customer support as required.

Education & Experience

• Associate or bachelor's degree in engineering, Business, Industrial Distribution, or a related field preferred.
• Minimum 3 years of experience in Sales Operations, Inside Sales, Applications, Customer Service, or a related industrial role.
• Experience in oil & gas, manufacturing, industrial equipment, or engineered products preferred.
• Experience with reciprocating pumps is a plus.
• Experience working with distributors, customers, and third-party manufacturing partners is preferred.

Skills & Qualifications

• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Customer-focused, proactive, and able to manage multiple priorities.
• Ability to work effectively with cross-functional and international teams.
• Strong attention to detail in quotations, orders, pricing, and delivery schedules.
• Proficiency in Microsoft Office, particularly Excel; Power BI experience is preferred.
• Experience with ERP and CRM systems is preferred.
• Additional languages are a plus.
• Willingness to travel as required.

Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

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