IT Technician I - Help Desk

Posting Details

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Position Information

Posting Number:
20255659V

Position Title:
IT Technician I - Help Desk

Posting Type
Student

Hours/week:
20 hours per week

Eligibility:
Work study preferred but open to all students

Semester
2025-2026 Academic Year

Location
St. Mary's Hall

Detailed Work Schedule

Number of positions:
6

Department:
715-UTS - Technology Support Services

Contact Name:
Kimberly Walter

Contact Phone/Extension:
94899

Position Summary Information

Job Description Summary:

*Provide first-level help desk support to provide support for all UNIT-supported systems.

*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.

*Assist with computer problems and provide diagnosis and resolutions.

*Log calls utilizing the TeamDynamix (TDX) ticket system.

Requirements:

Must be a graduate student. Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.* Excellent customer service skills.

Additional Information:

* Summer, Fall, and Spring position.* UNIT will provide ALL training.

Physical Demands Summary:

Wage Rate:
$13.00

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled
Yes