AI Product/Program Manager

Role: AI Product/Program Manager

Location: Charlotte, NC

Interview process: 1 hour virtual x 2 rounds

Contract – 6 months, possibility to extend or convert (preference to candidates)

RTO schedule - 3 days in office MANDATORY (preferably M-W)

Job Description:

• Senior System Implementation Consultant (AI & Digital Transformation)
• Client is seeking a Senior System Implementation Consultant to drive the successful deployment, adoption, and value realization of AI, Agentic AI, automation, and digital transformation solutions across the enterprise.
• This role will lead implementation planning, stakeholder engagement, operational readiness, Human-in-the-Loop (HITL) governance, training, onboarding, and business transformation initiatives to ensure sustainable business outcomes and user adoption.

Responsibilities:

• Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions from planning through production stabilization.
• Develop and manage project plans, deployment roadmaps, implementation schedules, governance forums, risks, dependencies, and executive reporting.
• Drive rollout and onboarding of AI-enabled products and platforms, including Epiplex, Zenerate, Digital Adoption Platforms, and Agentic AI solutions.
• Partner with business stakeholders to identify AI, automation, and process transformation opportunities through process discovery, workflow analysis, and operational insights.
• Conduct process discovery workshops and current-state assessments to identify opportunities for automation, workforce optimization, and AI adoption.
• Establish and manage Human-in-the-Loop (HITL) programs, including review workflows, exception handling, quality controls, and governance frameworks.
• Lead training, onboarding, change management, and operational readiness activities to ensure successful adoption and business transition.
• Support User Acceptance Testing (UAT), release readiness, deployment validation, hypercare, and post-production stabilization.
• Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to implement AI and intelligent automation solutions.
• Define, monitor, and report KPIs, adoption metrics, operational performance indicators, and business value realization measures.
• Develop executive dashboards and scorecards to measure adoption, productivity improvements, process efficiency gains, and realized business benefits.

Required Qualifications:

• 7 plus years of experience in technology implementation, project management, consulting, operations transformation, product deployment, or related disciplines.
• Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives.
• Experience with stakeholder management, project planning, governance, and executive communications.
• Experience managing user onboarding, training, operational readiness, and change management programs.
• Strong analytical, facilitation, problem-solving, communication, and organizational skills.

Desired Qualifications:

• Experience implementing AI, Generative AI, Agentic AI, workflow automation, or intelligent operations solutions.
• Knowledge of Large Language Models (LLMs), prompt engineering, AI orchestration, and enterprise AI adoption practices.
• Experience with Retrieval Augmented Generation (RAG) architectures, knowledge management solutions, document ingestion pipelines, and enterprise search capabilities.
• Familiarity with vector embeddings, semantic search, knowledge retrieval, and enterprise content indexing.
• Experience with process discovery, workflow mining, task mining, and business process intelligence platforms.
• Experience with Epiplex, Zenerate, digital learning platforms, simulation tools, or digital adoption solutions.
• Knowledge of banking operations, operational excellence, and business process transformation practices.
• PMP, Agile, Scrum, Lean Six Sigma, or equivalent certifications preferred.

Top Skills:

• Product Management/Program Management
• Experience with Agentic AI deployment & Delivery
• KPI / Metrics experience