Customer Support Team Leader — Hybrid, High-Impact Coaching

Goodlord is seeking a Customer Support Team Manager in Sheffield, with a hybrid pattern (3 days in office, 2 remote). You will oversee daily operations, lead and develop a high-performing team, and drive improvements in processes, QA and knowledge sharing.

You’ll work with the Head of Support & Onboarding to raise performance and customer outcomes. You will guide both B2C and B2B support, manage workloads to meet targets, and foster a culture of accountability and continuous learning in a

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