IT Support Engineer - Deployment

Job ID: Amazon Commercial Services Pty Ltd

Amazon is hiring an IT Support Engineer to deploy and maintain the technology infrastructure that powers fulfilment and logistics operations across Australia. This is an opportunity to join a specialist deployment team that brings new sites online and upgrades existing facilities across the national network. The role involves significant travel (50-60% of the time, up to 3 weeks per assignment) working hands on with networking equipment, operational technology, and cross functional teams at warehouse and logistics sites.

As an IT Support Engineer in the deployment team, you will be equal parts field engineer and project coordinator. Your work will span the full lifecycle of IT infrastructure delivery across Amazon's Australian fulfilment network. From racking switches and commissioning workstations at a brand new site, to validating structured cabling and handing over completed systems to local support teams. You will manage vendor relationships on the ground, coordinate with construction and operations stakeholders, and own the quality of every deployment you touch. This is a physical, hands on role where you see the direct result of your work every time a new site goes live.

Key Job Responsibilities

• Deliver IT infrastructure projects for new site launches, retrofits, and technology upgrades across Amazon's Australian fulfilment and logistics network.
• Install, configure, and commission network equipment, workstations, printers, scanners, and operational technology on site.
• Manage vendor and contractor relationships during deployments, ensuring work quality, schedule adherence, and safety compliance.
• Coordinate with Operations, Construction, Facilities, and Safety teams to align IT delivery with broader site launch timelines.
• Validate completed deployments against acceptance criteria before handing over to steady state support teams.
• Own project documentation including progress reporting, as built records, and lessons learned.
• Mentor junior engineers and technicians during deployment phases.

Basic Qualifications

• 2+ years of troubleshooting in a multi user high availability environment.
• 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
• Experience with hardware deployment, configuration, and IT infrastructure lifecycle management.
• Experience coordinating or managing third party vendors, contractors, or service providers in IT delivery.
• CCNA, CompTIA Network+, or equivalent networking certification.

Preferred Qualifications

• Experience with PC repair, liquidation, and asset management.
• Experience with Linux operating systems in a corporate environment.
• Experience working across multiple sites or in a deployment/project based capacity.
• Experience with asset management and inventory systems.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.