Head of Marketing and Communication

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with
AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention
. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.
Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

• IDnow is looking for

Communication Marketing Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.
The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end-of-life notices and product update announcements.
Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
Support logistics and content preparation for customer-facing CAB events
Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team
Work with the marketing team to align product communications with broader messaging
Up to 5 years of experience in a customer communications, product marketing, or product communications role
Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
Ability to translate complex technical concepts into clear, customer-friendly language
Excellent written English communication skills
Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
German language skills
Familiarity with customer advisory board (CAB) processes and event support
Health & Wellbeing: Use your full access to the mental health platform nilo
, including 1on1 sessions.
We value personal and professional development: make full use of
Udemy
, our training platform with 24/7 access and unlimited content/course consumption incl. We make your remote work comfy: we provide support on equipment and offer flexible working hours.
Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our
Workcation possibilities.
Including but not limited to: race or ethnic origin, religion or convictions, gender identity or expression, citizenship, marital status, disability, age, or sexual orientation.