UX Researcher, Internal Tools and AI

Job#: 3052831
Job Description:
UX Researcher, Internal Tools and AI
Location: Foster City, California (Hybrid)
Role Overview
As a UX Researcher, you will guide design, product, and engineering teams in developing a suite of tools for the internal workforce. You will have a pivotal role in creating personas for internal user groups, conceptualizing unified solutions, and assisting cross-functional partners in addressing core problems. We are looking for an individual who is driven by curiosity, ready to ask challenging questions, challenge existing assumptions, and help the team gain a broader perspective.
Key Responsibilities

• Lead kick-off meetings with cross-functional teams, using collaborative methods to identify the root problem and achieve stakeholder alignment.
• Select appropriate research methods such as diary studies, observations, interviews, and workflow diagramming to understand user needs.
• Conduct research to gain clarity on how internal users work, identifying unmet needs and pain points to guide tool development and organizational changes.
• Deliver insights with appropriate narrative framing to inform immediate changes, team vision, and roadmap decisions.
• Present findings and recommendations to improve user experiences and advocate for users in cross-functional meetings.
• Manage the expectations and interests of a diverse set of stakeholders while maintaining a human-centered approach.

Preferred Qualifications

• Masters or PhD in a related field.
• 5+ years of relevant work experience.
• Experience working with enterprise or internal users.
• Experience working with technical users and products.
• Experience building end-to-end solutions with AI.
• Experience researching and/or designing for a wide range of users and abilities.
• Experience working on product suites or tools that work together.
• Experience with tools used in field operations.
• Experience with autonomous vehicles or related systems.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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