Program Manager IV

RESPONSIBILITIES

A client with Kforce is seeking a Program Manager IV to join their team on the Customer Success team in San Diego, CA. This is a high-impact role for someone who enjoys building structure, driving execution, and turning complex ideas into clear, actionable programs.

Overview

In this role, you will help design and run cross-functional programs that support our global customer base. You will work in ambiguous spaces, partner closely with product, operations, and go-to-market teams, and bring order, clarity, and momentum to important initiatives. You will be responsible for coordinating work across teams, tracking progress, surfacing risks, and ensuring programs move forward efficiently and deliver meaningful outcomes.

This role requires strong operational fundamentals, clear communication, and the ability to manage multiple workstreams at once. You will regularly present updates and recommendations to stakeholders, collaborate with senior leaders, and help translate strategy into execution.

Responsibilities

• Program Design & Launch: Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals
• Coordinate & Execute: Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked
• Operational Excellence: Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers
• Stakeholder Partnership: Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward
• Clear Communication: Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps
• Decision Support: Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data

REQUIREMENTS

• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment
• Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives
• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination
• Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks
• Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders
• Ability to operate at both the strategic level (understanding goals and priorities) and the tactical level (driving day-to-day execution)
• Clear, effective communicator across written and verbal formats
• Strong collaborator who can influence without authority and build trust across teams
• Passion for customer success and delivering real, measurable impact

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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