Ariba Support

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Description
Ariba Support team members are responsible for assisting end users with functional and technical issue resolution and ensuring that end users
have an excellent user experience, even in the event of challenges.
Core responsibilities:
Triage
Support Requests
Serve as primary point of contact for issue resolution
Investigate all reported issues
Resolve Tier 1 issues
Escalate Tier 2 issues
Create
standard responses to common requests

Mandatory:
Mandatory:
Customer Service Experience
Excellent Verbal and Written Communication
Technology background

All your information will be kept confidential according to EEO guidelines.