Salesforce Developer – AWS Connect

Job Overview:

• We are seeking an experienced Salesforce Developer with hands-on AWS Connect experience to design, build, and maintain integrated contact center and CRM solutions.
• This role bridges Salesforce platform development with cloud telephony to deliver seamless customer engagement experiences.

Key Responsibilities

• Design, develop, and deploy custom solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), SOQL, and Flows.
• Build and maintain integrations between Salesforce and Amazon Connect, including CTI/softphone, call routing, IVR, and contact flows.
• Configure Amazon Connect contact flows, Lambda functions, and related AWS services (Lex, S3, DynamoDB, Kinesis as needed).
• Implement and optimize Salesforce Service Cloud Voice or comparable CTI integrations.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.
• Perform code reviews, unit testing, and ensure adherence to Salesforce best practices and governor limits.
• Troubleshoot and resolve integration and performance issues across the Salesforce–AWS stack.

Required Qualifications

• 5–6 years of Salesforce development experience (Apex, LWC, triggers, integrations).
• Demonstrated hands-on experience with AWS Connect / Amazon Connect.
• Experience with Service Cloud and contact center implementations.
• Strong understanding of REST/SOAP APIs and integration patterns.
• Familiarity with AWS Lambda and core AWS services.
• Salesforce Platform Developer I certification (or equivalent experience).

Preferred Qualifications

• Salesforce Platform Developer II and/or Service Cloud Consultant certifications.
• Experience with Service Cloud Voice.
• Based in or near Atlanta, GA (not a hard requirement).